The adaptability that saw North Lakes-based Metromatics win the Innovation Excellence category of the 2019 Moreton Bay Region Business Excellence and Innovation Awards has driven the business to new heights.
With the aftermath of the COVID-19 pandemic ruling out last year’s awards, we’re shining a light on superstars from previous years and asking … what are they up to now?
Metromatics technical sales and engineering manager Mitch Callon says keeping an open mind and responding to customer needs is a mindset that has held the company in good stead.
When it became apparent more than a decade ago that Cathode Ray Tube (CRT) - the technology used in traditional computer monitors and televisions - was becoming obsolete, Metromatics was ahead of the curve, embracing LCD (Liquid Crystal Display) technology to develop state-of-the art information screens.
Mitch says the screens, which can withstand the elements, are widely used across public transport networks nationally and have evolved over the years, with Metromatics supplying not only the screens but also the software, in response to customer demand.
Broadcast capability
One of the biggest advances, Mitch says, is the development of digital signs that also broadcast information or announcements, a breakthrough for people with vision or hearing impairments.
“Traditionally at train stations there is a hearing loop in the ground, and you have to stand within the loop (to be able to hear announcements),” Mitch says.
If people with cochlear implants step away from the loop, they lose the ability to hear the information.
But Metrospec display screens with built in hearing loop capability mean they can easily read information such as timetables on a screen, without missing important announcements.
“We took existing technology and condensed it into a smaller product so it can be installed in the screen,” Mitch says.
Great feedback
“We have had fantastic feedback from Cicada (Cochlear Implant Club and Advisory Association Queensland) and The Deaf Society.
“We’re looking at extending it to tourist information, public events and galleries.”
Metromatics general manager Grant Williams says the company prefers to manufacture in Australia, with greater control over the process and a boost to the local economy.
“We could bring it in from China for half the price - and half the quality.”
Grant says Metromatics is solutions driven, working with clients to identify their needs and develop systems to match.
“We work with the customer because often they don’t know what they want because they don’t know what technology is out there,” he says
“The biggest thing is education - you’re teaching them about technology and choice.”
Unexpected upside
While Metromatics took a hit during the COVID-19 pandemic - research and development ground to a halt, interstate freight experienced frustrating delays and international freight costs increased – Grant says there were some unexpected upsides.
“Our engineers have had time to consider better solutions and technical product options,” he says.
As for the future, Grant says the company will continue to do what it does best – delivering quality products for clients that exceed their expectations.
“You need to think outside the square and don’t be afraid to try – if you have an idea, back it.”
Find more local news here.
Related Stories
Top Stories
Young BMX champion takes on Australia
A young BMX rider has taken Australia by storm winning the 2024 Freestyle BMX National Championships. Here's the story
Gymnast reaches new heights
Popular Stories
Dolphins battered in Battle for Brisbane
An already depleted Dolphins side is likely to be without Hamiso Tabuai-Fidow for a few weeks after he suffered a hamstring injury in tonight’s Battle for Brisbane. Head Coach Wayne Bennett says to ‘trust me, we’ll deal with it’ as the squad prepares for a trip to Darwin next week
Supernode to be built in Brendale
Work will start soon in Brendale on one of Queensland’s biggest Battery Energy Storage Systems (BESS). ** FREE TO READ **
Fishing tips: What's biting in April 2024
April heralds the start of the change of seasons and it is a great time for mixed bags in the local area. Water temperature will start to drop, day length is becoming shorter, and the wind generally shifts more to the southwest in the mornings. Here's some fishing tips from our expert