Happy staff leads to happy families according to award winners

Posted: 9am 04 May 2022

When parents or carers drop their children off at one of Sesame Lane’s 14 centres across Moreton Bay, they are greeted each morning with a friendly smile and hello.

It is the staff’s cheerful attitude and willingness to go above and beyond to help their customers that saw the company win the Customer Service Excellence Award at last year’s Moreton Bay Region Business Excellence and Innovation Awards.

Head of Sesame Lane Care and Kindergarten Kerri Smith says winning the award was a wonderful way to recognise how caring and devoted her team is to their customers.

“We were very surprised to win the award because there were so many good applicants, and all of the finalists were deserving of the award,” Kerri says.

“But we 100 per cent believe in our service and our people, so this award reconfirmed all the good work our people do.

“For us, customer service is one of the most important things - we invest in customer service and go over and above for all our customers, which is what makes us leaders in the early learning sector.

“It separates us from our competitors and shines a light on all the wonderful things we have done and achieved.

“I believe if you have happy staff, you have happy customers, and happy children.”

The win also boosted morale among their staff and attracted new employees.

“Not only did the award give our company recognition, but it also enhanced the morale of the 400 employees who work at our centres across Moreton Bay,” Kerri says.

“The staff were happy to be recognised for their efforts, and it also helped us to attract new quality employees because they want to work for someone who is a leader in their sector.”

With the awards set to return for 2022, Kerri says she will once again enter Sesame Lane in the hope of being named a winner again. 

She also encourages other businesses to throw their hat in the ring.

“When it comes to looking after the community, the Moreton Bay Region does this really well by supporting local businesses,” Kerri says.

“It is also a fantastic way to network with others. We have connected with other finalists since last year’s awards, and we have found it to be very valuable to make those new connections.”

How to register

The Moreton Bay Business and Innovation Awards are returning in 2022, with an earlier start date and additional categories for businesses and individuals to celebrate their achievements.

The awards, which are delivered by Moreton Bay Region Industry and Tourism (MBRIT) with sponsorship through its partner Moreton Bay Regional Council, celebrate the outstanding achievements of local businesses and individuals.

The awards are free to enter, and nominations open on May 16 at 9am.

They close on July 17 at 11.59pm.

To find out more, visit the website.



Roads flooded in Moreton Bay Region

Heavy rain in recent days has caused flash flooding with a number of roads closed across the Moreton Bay Region. Here’s the list.…

Moreton Island barge bid is moving ahead

A proposal to establish a pedestrian and vehicle barge service from the Redcliffe peninsula to Moreton Island (Mulgumpin) is setting sail.…

More you might like:


Local News   •   21-5-2022  •   Kylie Knight

Federal election results Moreton Bay Region

Updated: Sitting LNP Federal Members across the Moreton Bay Region look likely to retain their seats as the Coalition concedes defeat and the Australian Labor Party looks to form Government.…

Local News   •   21-5-2022  •   Jodie Powell

Lions’ lease on CREEC café renewed

Morayfield Lions will run the CREEC café, using profits to fund community programs. Find out how the money helps……

Local Stories   •   21-5-2022  •   Moreton Daily

Why do cats have whiskers?

We know their itty bitty whiskers are super cute, but they are much more than just a tickly accessory. These incredible sensory tools serve a very important role as our expert explains …

Local News   •   20-5-2022  •   Ashleigh Howarth

Woody Point great grandmother celebrates her 102nd birthday

Today is a very special day for Woody Point resident Avis Hall, who is today celebrating 102 years of happy memories. Read more about her fascinating life and her secret to making triple digits here …

Local News   •   20-5-2022  •   Jodie Powell

Griffin artist wins prestigious art prize

Griffin artist Todd Whisson has won the 2022 Lethbridge Landscape Prize. Read about his work and see the landscape that impressed the judges...…

Local News   •   20-5-2022  •   Kylie Knight

Workshop to empower women

BPW North Lakes is hosting a Women’s Empowerment Workshop next month with five expert speakers covering five empowering topics. Find out more…