Three top awards for Village Motors

Village Motors has taken out three top awards for financial services, reflecting the team’s passion for customer service and attention to detail.

Business Manager Shelley Winslade won Nissan Financial Service’s Platinum National and the Platinum State Dealer Excellence Awards, making her the best performer in Queensland and Australia.

The team has also won the Nissan Elite Financial Services Dealership of the Year Award for 2022.

Shelley says the awards recognise good customer service and experience with finance, the volume of finance written, insurance, and promoting programs the manufacturer has on offer including future value. They also take into account customer loyalty, servicing and training.

She says winners need to prove they have achieved at the highest level in all areas.

“I think it’s a great achievement, being a family-based dealership. We’re very small compared to a lot of other Nissan dealerships if you look at Melbourne and Sydney,” Shelley says.

In her view, a family focus, attention to detail and staff retention are key aspects of the business that set it apart from its competitors.

“The repeat customers I have who keep coming back because of the service. I’m all about building that repeat customer especially in a community that we’re in, Moreton Bay, and having that good name,” Shelley says.

“They know they have built that rapport with you. Buying a car is stressful, so if you can take that away from them and make that process nice and easy and help them through it, they do remember. They bring friends and they come back and buy a second car.”

Fellow Business Manager Tenae Ilias says a tight-knit team makes all the difference.

“You don’t just get one of us, you get all of us. The communication in the dealership is of an excellent standard. The communication from sales to finance … runs all the way up to (owner) Marlene Newcombe and (General Manager) Shane Olsen is very clear. I think that is reflected in the service that we give to our customers,” Tenae says.

“As far as training goes, there is a pathway and everyone gets put on the pathway that’s right for them. It caters to what your strengths are.”

Shelley says the team is proud of being recognised by winning the three awards.

“I think everyone is very humbled … it’s a great achievement. It’s just what we do every day, but to be recognised for it as well is humbling,” she says.

To find out more about Village Motors, visit the website or the dealership at 11-21 Stapylton St, North Lakes.